Contact us

Get your free Consultation now!

Whether you have questions, need a solution, or want to explore our services, TrueSolv is here to help.

Contact Form Demo

Enhancing Audio Transcription Services with Salesforce, AWS Integration and AI tools

Learn how TrueSolv built secure portals and automated transcription processes for a translation service, using Salesforce and AWS integration to streamline file storage, transcription, and workflows for enhanced efficiency and user experience.

More cases

Technologies

Salesforce and Amazon AWS Integration

Industry

Transcription and translation services

Country

USA

Challenge

The client, a transcription and translation service provider, needed a robust system to manage audio files, transcription, and translation services efficiently. Existing workflows were fragmented, requiring manual intervention by managers and lacking centralized data management. Key challenges included:

  • Audio File Storage and Access: Securely storing large volumes of audio files while providing seamless access for processing and transcription.
  • Complex Configuration and Permissions: Managing configurations and user permissions across different systems.
  • Automated Transcription and Formatting: Reducing manual effort in transcribing audio and formatting outputs into editable documents.
  • Integration Complexity: Ensuring a seamless flow of data between AWS, Salesforce, and other tools while maintaining high performance and security.

Solution

The solution leveraged Salesforce’s capabilities alongside Amazon AWS integration to deliver a scalable, automated, and user-friendly experience.

  1. Salesforce Experience Cloud Portals Development:
    • Customer Portal and Transcriptionist Portal: Developed comprehensive web applications for managing audio files, transcription, and translation workflows. Utilized as self-service portals building on Salesforce Experience Cloud.
    • Custom User Interface: Applied tailored custom CSS and Tailwind CSS for responsive and visually appealing interfaces.
    • Custom Metadata and Settings: Utilized Salesforce Custom Metadata and Custom Settings to manage AWS credentials, portal configurations, and Command Bar navigation flows dynamically.
  2. Amazon AWS Integration:
    • S3 Storage: Audio files are securely uploaded and retrieved from an AWS S3 bucket, ensuring scalable and reliable storage.
    • AWS Lambda: Implemented an Apex-triggered button to request transcription via an AWS Lambda function.
  3. Whisper AI Integration for Transcription:
    • Automated Processing: Leveraged AWS for audio file handling, with Whisper AI and Salesforce working together for transcription and formatting.
    • Enhanced Formatting: Used ChatGPT and JavaScript libraries to produce clean, formatted Word documents on the AWS side.
    • Document Availability: Synced formatted documents to the Salesforce environment and portals for easy access by end-users.
  4. Command Bar Functionality:
    • Implemented a dynamic Command Bar loaded through the Customer Portal, enabling efficient navigation and integration of pre-configured workflows.

Results

The integrated system significantly improved operational efficiency, user experience, and data management, delivering the following benefits:

  • Enhanced Productivity: Self service portals and automated transcription and formatting eliminated manual tasks, reducing turnaround times and enabling focus on higher-value activities.
  • Secure and Scalable Storage: AWS S3 integration ensured reliable and compliant audio file storage with seamless access for transcription.
  • Centralized Configuration Management: Salesforce Custom Metadata and Settings streamlined the administration of user permissions, workflows, and AWS credentials.
  • Improved User Experience: Custom-designed portals with intuitive navigation and responsive designs enhanced user satisfaction and engagement.
  • Future-Ready Infrastructure: The scalable and modular architecture enables easy adoption of additional integrations and features, ensuring long-term sustainability.

Technologies

Apex

3D party API

Salesforce and Amazon AWS Integration​

Triggers

Callouts

Contact us

Get your free Consultation now!

Ready to transform your Salesforce experience? Whether you have a question, need a custom solution, or want to learn more about our services, the TrueSolv team is here to help. Fill out the form, and let’s work together to elevate your business operations!

Contact Form Demo

Other cases

Solving User Management Challenges with a Custom Salesforce App

Technologies: Sales Cloud, AWS
Industry: Translation and Transcription Services
Country: USA

Learn how TrueSolv developed a Salesforce app to automate user permissions and ensure consistent configurations, enhancing security and operational efficiency across a large user base.

Learn more →

Enhancing Email Marketing in Healthcare with Marketing Cloud

Technologies: Marketing  Cloud
Industry: Healthcare
Country: USA

Explore how TrueSolv transformed email marketing for a healthcare client using Salesforce Marketing Cloud, enabling automated, personalized campaigns that enhanced user engagement and streamlined processes.

Learn more →