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Latest Salesforce articles — page 4

Salesforce Flow Orchestration is Free in Summer 26Articles

Salesforce Flow Orchestration is Free in Summer 26

Flow Orchestration used to cost extra. Now it does not. Starting with Summer '26, Flow Orchestration runs are included in Enterprise, Performance, Unlimited, and Developer editions without usage-based limits. If you ruled it out before beca…

Data 360 MCP Server architecture diagram showing Data Cloud connecting to AI agents via Model Context ProtocolNews

Salesforce Data 360 MCP Server Is in Developer Preview

On May 26, Salesforce announced that the Data 360 MCP Server is now in Developer Preview. The idea is direct: every piece of data in your Salesforce Data Cloud is now reachable by any AI agent that speaks Model Context Protocol. Your CRM co…

Salesforce Summer 26 release features summary — Multi-Agent Orchestration Agentforce Self-Service Security MeshNews

Salesforce Summer 26 Release Features

Salesforce announced Summer '26 on May 11 and set the general availability date for June 15. The headline: 17 major capabilities, all pointing in one direction. Agentforce is no longer a feature layer on top of the platform. In Summer '26 i…

True Time Tracker Salesforce dashboard showing rep time split between selling admin and meetingsArticles

Salesforce Time Tracking Sales

A sales manager can tell you the quota number for every rep on their team. Ask them how many hours per week those reps spend on actual selling versus admin work, meetings, and CRM updates — and the answer is usually a guess. The gap between…

Salesforce Summer 26 pre-production upgrade checklist with mandatory and recommended items for adminsNews

Salesforce Summer 26 Admin Checklist

The Summer '26 production upgrade is landing on June 5 and June 12 for most Salesforce orgs. Sandboxes have been on preview since May 8, which means there is no excuse for surprises on production upgrade weekend. Here is the pre-upgrade che…

Salesforce Enhanced Omni-Channel migration checklist — four steps in correct order before Summer 26 production upgradeNews

Standard Omni-Channel Retirement Salesforce

Today is June 1. Standard Omni-Channel in Salesforce is officially retired. If your org has not migrated to Enhanced Omni-Channel Routing and your production instance hits the Summer '26 upgrade before you are ready, your agents will not be…

Salesforce Q1 FY27 earnings preview — FY26 baseline numbers Agentforce ARR deal count and three watch questionsNews

Salesforce Q1 FY27 Earnings Preview

Salesforce reports Q1 FY27 earnings on June 3. Last quarter: $11.2B in revenue, 29,000 Agentforce deals closed, $800M in Agentforce ARR — and guidance for continued Agentforce-led growth. The question everyone will be watching is not whethe…

Salesforce Object Manager Field Access tab showing field level security across profiles and permission setsArticles

Salesforce Field Level Security Summer 26

Any Salesforce admin who has ever done a field-level security audit knows the process: open a profile, navigate to object settings, find the field, note the access, repeat for every other profile, then repeat for every permission set. It is…

Agentforce SaaS renewal workflow diagram showing churn risk signal triggering CS action in SalesforceHow to's

How to Use Agentforce to Automate SaaS Renewal Protection

Most SaaS companies do not lose renewals because the product failed. They lose them because nobody noticed the signals in time — usage dropping, a key contact going quiet, a support ticket that never fully resolved. By the time the CS team…

Agent Script decision flow comparison — probabilistic agent vs controlled agent with Salesforce Agent ScriptArticles

Agent Script: The Layer Between AI Flexibility and Enterprise Control

The biggest complaint about AI agents in production has always been the same: they work great in demos and go off-script in real deployments. Salesforce heard that complaint and built Agent Script — a scripting language that lets you define…

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